Shipping policy
At SantanaPier, we aim to provide fast, reliable, and transparent shipping for all your orders. Below are the details of our shipping policy to ensure a seamless shopping experience.
Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification when your order has been shipped.
Shipping Rates and Delivery Times
We offer multiple shipping options to meet your needs:
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Standard Shipping:
- Delivery time: 5-7 business days
- Cost: Calculated at checkout based on your location and order weight.
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Expedited Shipping:
- Delivery time: 2-3 business days
- Cost: Calculated at checkout based on your location and order weight.
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Free Shipping:
- Available on orders over $100 (one hundred dollars).
- Delivery time: 5-7 business days.
Shipping Restrictions
- We currently ship to addresses within the United States. For international shipping inquiries, please contact us at sales@santanapier.com.
- We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted regions.
Tracking Your Order
- Once your order has shipped, you will receive an email notification with a tracking number.
- Use the tracking number to check the status of your shipment via the carrier’s website.
Lost or Delayed Shipments
- If your order is delayed or lost in transit, please reach out to us at sales@santanapier.com so we can assist in resolving the issue.
- SantanaPier is not responsible for delays caused by shipping carriers, natural disasters, or unforeseen circumstances.
Damaged or Incorrect Items
- If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the item.
- We will arrange for a replacement or refund as needed.
Contact Us
For any shipping-related questions or concerns, contact our support team at sales@santanapier.com. We’re here to help!